Monitor quality of interactions and assistance

MEASURE CONTINUOUSLY
  • Counter Smiley Box per desk
  • Special features to prevent several votes from same customer
  • Immediate higher care from employees
HOW TO MEASURE
ANALYSE IN REAL-TIME
  • Exact identification of red and orange customers
  • Time slots analysis
  • Internal and external benchmarks
HOW TO ANALYSE
DELIVER IMPACT
  • Identification of recurring challenges
  • New priorities in training needs
  • Implementation of best practices
HOW TO DELIVER
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