Reaching the 5 stars service level

MEASURE CONTINUOUSLY
  • Real-time data
  • Full set of equipment to fit all configurations
  • 4 main topics to work on
HOW TO MEASURE
ANALYSE IN REAL-TIME
  • Time slot analysis
  • Red and orange votes analysis
  • Question campaign management
HOW TO ANALYSE
DELIVER IMPACT
  • Best practice testing evaluation
  • Increased reactivity in solving incident
  • Prioritization of improvement levers
HOW TO DELIVER
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